Return and Refund

We understand that not every purchase will be the right fit. This Return and Refund Policy explains the general conditions for requesting a return or refund.

Return Eligibility

Eligible products may generally be returned within 30 days from the date they are delivered.

A return requested after the applicable return period may not be accepted unless a longer period is required under applicable law.

Product Condition

To qualify for a return, an item should generally:

Be in substantially the same condition as when received
Not have been unnecessarily used or worn
Include original packaging when reasonably available
Include applicable accessories and components
Not have been modified or damaged through improper handling

Products that cannot reasonably be resold because of use, damage, alteration, or other customer-related circumstances may not qualify.

Non-Returnable Products

Certain products may not be eligible for return because of their nature or applicable restrictions.

Examples may include customized products, products subject to hygiene requirements, or other items identified as non-returnable.

Requesting a Return

Please contact us before shipping a product back.

When submitting a return request, you may be asked to provide:

Order details
Product information
Reason for the request
Supporting photographs or other information where appropriate

Do not ship a return until return instructions have been provided.

Return Shipping

If a return is requested because you changed your mind or no longer want the product, return shipping costs may be the responsibility of the customer.

If an item is defective, damaged upon arrival, or incorrectly supplied, the applicable shipping arrangements may be handled differently.

Refunds

After an approved return is received, the product may be inspected before a refund is issued.

Approved refunds will generally be sent to the original payment method.

The time required for a refund to appear may depend on the payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact us promptly after delivery.

We may request photographs or additional order information so the issue can be reviewed accurately.

Exchanges

Where available, an exchange may be offered for an eligible product.

Exchange availability depends on inventory and product conditions. If a replacement cannot be provided, another appropriate resolution may be offered.